We are here to help
We’re here to support you every step of the way.
Choose a topic below, or reach out through any of our official channels.
Contact us through our official channels
We will respond as soon as possible.
These are the only accounts we use — anyone else claiming to be S&J is not us.
Seeing someone sell as S&J who should not be? Tell us and we will look into it — the link opens your mail app with the details we need already written in.
Report an IssueTell us how we can help
Choose a topic so we can assist you better.
Frequently asked questions
How do I become an S&J Beauty Seller?
Register on this site, choose the role you are applying for and the seller you are joining under. They vouch for you first, then the S&J team make the final decision.
How long does it take to get approved?
Approvals are read by people rather than processed automatically, so allow a little time. You do not need to apply twice — a second application does not move you up.
How do I create my Seller ID?
Once you are approved, sign in and open My ID. Add your photo and your shop links, save, and you appear on the public list of authorized sellers.
What if my ID was not approved?
You are emailed either way, and a rejection says why. Once whatever it names is sorted out you can apply again with the same address.
Can I change my information after approval?
Your photo and shop links, yes — edit them yourself any time. Your name, role and location come from your approved account, so those need the S&J team.
Helpful Information
- Response time Every message is read by a person, so allow a couple of business days. Writing twice does not move you up.
- Your privacy is protected What you send is used to answer you and nothing else. We never ask for a password — this portal does not use them.
We’re committed to your success
Your trust means everything to us. We’re always here to support you and help your business grow.